US & Canada Returns and Refund Policy

Effective Date: 3rd April 2025

Thank you for shopping with Concrete Lab. We take pride in providing high-quality products, and we want you to be completely satisfied with your purchase. Please read our Returns and Refund Policy carefully before making a purchase.

Returns

We only accept returns for products that are defective or damaged upon arrival. If you believe you have received a defective item, please follow the steps below:

  1. Contact Us: Email our customer support team at info@concretelab.co.uk within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the defect.
  2. Return Authorization: If your return is approved, we will provide you with a return authorization and the necessary return instructions.
  3. Shipping Costs: Customers are fully responsible for return shipping costs, including any import duties, taxes, or other fees associated with returning the item. We do not cover return shipping expenses.
  4. Condition of Returned Items: The product must be returned in its original packaging and unused condition.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, refunds will be processed to your original payment method within 7-10 business days. Shipping costs are non-refundable.

Exchanges

We do not accept exchanges. If you need a replacement for a defective item, please follow the return process above and place a new order for the desired product.

Non-Returnable Items

We do not accept returns for:

  • Products that are not defective
  • Items returned without prior approval
  • Items returned beyond the 7-day return window

Contact Us

For any questions regarding our Returns and Refund Policy, please contact us at:

Email: info@concretelab.co.uk
Phone: +442920 706385

By purchasing from Concrete Lab, you agree to this Returns and Refund Policy.